Video playback isn't working, my player shows a black screen
It’s possible that an ad-blocker is interfering with the video player. Disable the ad-blocker and
try again. If
issues persist, please see the additional troubleshooting steps below.
The video player shows an error "Network Error" or "Decode Error"
This generally occurs when the live stream venue is having internet connectivity issues. Try
refreshing the page in a
few minutes to see if these issues have been resolved.
Check your internet speed to make sure your internet is fast enough for smooth playback. We
recommend a minimum
internet download speed of 1.5mbps for video-on-demand content and 4mbps for live event
content.
How fast is my internet?
You can test your internet speed by
using a service such
as www.speedtest.net. If your
download speed is slower,
your viewing experience may be degraded. Please note that viewing a live video stream
over a wireless connection can
be unreliable.
Disable ad-blockers or other browser extensions that may be interfering with the page.
"Hard refresh" the page. This is done by pressing the "Ctrl-F5" keys on Windows or
"Cmd-Shift-R" on Mac.
Close all instances of your browser then relaunch the browser and try again.
Clear your browser cache. You can find instructions for clearing your cache here.
If problems persist, it may be a problem at the live stream venue. Please try again later.
Video playback is very slow
There could be a number of causes resulting in slow or interrupted video playback. In general, if
you’re
connecting over Wi-Fi and experiencing constant rebuffering or other issues during playback, try
moving
your router to another location and away from other devices that may cause electrical
interference.
We recommend the following:
Move your wireless router to a more central location of your home.
Move your wireless router to an elevated surface such as a desk or on top of a bookshelf.
Clear clutter from the vicinity of your wireless router.
Wednesday, May 12, 2021-PM
LIVE
May 12, 2021 at 1:15 p.m. PDT
Addressing the Overdose Crisis Together Through Treatment, Safe Supply, Harm Reduction and Decriminalization
Description: Faced with an ongoing overdose crisis in BC, local governments, public health experts, non-profit organizations, and people who use drugs are calling for the provision of a safer, regulated supply of opioids to replace the toxic, illegal and unpredictable street supply. The purpose of this session is to hear from Vancouver Coastal Health Chief Medical Health Officer Dr. Patty Daly, drug policy expert Donald MacPherson, Vancouver Mayor Kennedy Stewart and the Executive Director of Squamish Helping Hands Maureen Mackell about ongoing efforts to advance a safer supply of opioids. This session will explore public health approaches to substance use, and the unique roles that municipalities can play in drug policy reform.
Panel Participants:
Dr. Patty Daly, Vice-President Public Health and Chief Medical Health Officer, Vancouver Coastal Health
Donald MacPherson, Executive Director of the Canadian Drug Policy Coalition
Kennedy Stewart, Mayor of Vancouver
Maureen Mackell, Executive Director, Squamish Helping Hands/Under One Roof
Session Chair: Jenna Stoner, Second Vice President of the Lower Mainland LGA and Councillor at the District of Squamish